Questions & Answers

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Q1: What is your Minimum Order Quantity (MOQ)?

Our standard MOQ for wholesale orders is 50-100 units per model, depending on the product category. For custom branding (OEM/ODM) such as custom logos or tailored packaging, the MOQ typically starts from 500 units. Please contact our sales team via WhatsApp for specific product details.

Q3: What payment methods do you accept for bulk orders?

To ensure transactional security and convenience, we support multiple secure B2B payment methods, including XTransfer (T/T international wire transfer) and PayPal for sample or smaller wholesale orders. All standard trade terms can be negotiated with our sales representatives.

Q5: What are your shipping methods and delivery times?

We offer comprehensive worldwide logistics solutions, including fast air freight (DHL, FedEx, UPS) for urgent stock and cost-effective sea/rail freight for large-volume bulk orders. Lead times for ready-to-ship products are 3-7 days, while custom OEM orders generally take 15-25 days depending on complexity.

Q2: Do you support OEM/ODM customized services?

Yes, absolutely! Dongguan Humen Jiale Trading Co., Ltd. specializes in flexible OEM/ODM solutions for 3C electronics. We support custom logo printing, custom packaging design, firmware customization (for smartwatches), and custom user manuals to help build your own brand.

Q4: Can I get samples before placing a bulk wholesale order?

Yes, we highly recommend testing samples to verify our premium quality. Sample orders are dispatched quickly via international express. The sample fee can be fully refunded or credited toward your first formal mass-production wholesale order.

Q6: Do your 3C electronic products come with quality certifications?

Yes. Quality control is our top priority. Our core products, including smartwatches, power banks, and audio devices, comply with standard international regulations and carry necessary certifications such as CE, RoHS, and FCC to ensure smooth customs clearance in your market.

Q7: How do you handle customs clearance, tariffs, and taxes for international shipments?

Customs policies vary by country. For major wholesale hubs in Europe (including Spain) and Latin America, we provide standard commercial invoices, packing lists, and export documentations to support smooth customs clearance. Buyers are responsible for import duties and local taxes unless DDP terms are specifically negotiated with our sales team prior to dispatch.